Terms Of Service

By placing an order with My Trader Website, you confirm that you are in agreement with and bound by the terms and conditions below.

These terms apply to all clients, including those subscribing to ongoing website services and those opting for one-off website development without managed hosting.

My Trader Website reserves the right to amend these terms and conditions at any time. We advise you periodically check these terms for alterations. My Trader Website operates under, and is a trading style of Lead Vault Ltd, registered in England. 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.

Last updated: 08.04.2026

Domain Names

In the instance where My Trader Website registers a new domain, the domain name will be agreed at the point of sale and once registered will be under the ownership and control of My Trader Website unless the customer requests a change of ownership from My Trader Website which is subsequently agreed by My Trader Website.
In the instance where the customer has ownership of a pre-existing domain that is to be utilised, although My Trader Website may require transfer of registrar and administrative control, the customer shall retain full ownership of the domain at all times and no charges shall be applicable for the re-transfer of said domain should the client wish to do so.
There is an admistration fee of £49 to transfer a domain (that has been purchased by My Trader Website) to a client – this can be done at anytime.
All domain names under the control of My Trader Website are subject to an annual renewal fee (£9.99 for .co.uk domains and £14.99 for .com domains), unless otherwise specified at point of sale.
In the instance whereby My Trader Website is pointing a new website to an already registered domain, My Trader Website may require administrative control over the domain however the domain ownership will remain with the customer.
Change of domain names and or the registration of additional domain names will incur additional fees.
My Trader Website excludes liability for any loss of profit caused to the customer by the expiration of the domain name as a result of a technical fault or any other fault caused by the hosting company or any third party.

Telephone Numbers

Where My Trader Website provides telephone numbers as part of a service, these numbers remain the property of My Trader Website and are provided for use by the client during the active service period only.

My Trader Website reserves the right to reassign or withdraw any telephone number upon cancellation, suspension, or termination of services.

Continued use of the number is strictly subject to an active subscription and all payments being up to date.

Pay Monthly Websites

Website accounts are subject to a monthly fee covering hosting, maintenance, continued service and all applicable components of the chosen package.
My Trader Website may require you to submit your own text and images for inclusion on your new website. All text should be divided into sections relevant to your page names and submitted by you in electronic format via Wetransfer. All text and images submitted must be free of copyright and My Trader Website accepts no responsibility for any infringement of copyright law arising from any text or images used on your site. My Trader Website are able to offer professional copywriting services for any given subject matter at a nominal fee of £49.99 per 500 words, or £89.99 per 100 words.
Expected completion timeframe will only become valid once all instruction and content required to build the website has been received by My Trader Website.
My Trader Website reserves the right to refuse to handle in any way, material which may be deemed offensive, illegal or controversial.
In the instance that only partial instruction and content has been acquired, My Trader Website will complete and launch the website and will consider this as fulfilment of service. Any further additions to the website, provided they fall within the parameters of the chosen package, can be added at a later stage free of charge.
Website drafts will be created based on the design brief and information provided by the customer. If the design brief changes significantly after the first draft has been created a support charge for any additional work may be applied.
We may include plugins on your website to improve the overall user experience on your site. These include but are not limited to contact forms, image slideshows, videos and maps. As these are third party apps hosted by another supplier we cannot accept responsibility for any loss of service or malfunction that may occur. Each third party reserves the right to alter or remove their service and or charge fees if certain usage limits are reached. Customers will be notified prior to such case and would be able to decide whether or not to continue with the service or to find an alternative provider.
All websites are limited to a total of 500MB of data storage. Should you use more than 500MB of storage we will request for you to either pay an additional hosting fee or My Trader Website will delete enough files to bring your total storage back down below 500MB.
All Mailboxes have a limit of of 5GB. Failing to delete previous emails may result in the disruption of service. It is the customers responsibility to ensure the inbox is cleared regularly. Mailboxes can be upgraded at any time to a larger capacity. The cost is as follows:
- 10GB + £9.99 per year
- 20GB + £19.99 per year
- 30GB + £29.99 per year
- 40GB + £39.99 per year
- 50GB + £49.99 per year
Upon completion of the website the customer will be notified via email. The customer will be graced with a seven day notice period whereby they may request any design or structural amendments to their website providing the customer’s requests fall within the parameters of the chosen package. In the instance that the customer does not respond with any design or structural amends within the seven day grace period, the web design project will be considered as completed by My Trader Website.
It is the client’s responsibility to provide all required information to ensure the completion of a project. If the client fails to respond within a reasonable time, My Trader Website reserves the right to terminate the agreement. Such termination will be provided in writ

RateItRight Review Services

Where My Trader Website provides access to review generation services via RateItRight.co.uk, including but not limited to Tap To Review cards, QR codes, NFC devices, and associated landing pages, these services remain the property of My Trader Website. The client is granted a non-exclusive licence to use these services during the active subscription period only. My Trader Website reserves the right to suspend, disable, or remove access to any review links, landing pages, or associated services without notice in the event of non-payment, account suspension, or termination. My Trader Website accepts no responsibility for any loss of reviews, rankings, or business performance resulting from the suspension or removal of such services.

Website Aftercare

Hosting, technical maintenance, software updates and all general upkeep services shall be provided by My Trader Website as standard and be included as part of the agreed monthly fee

While My Trader Website will take extensive measures to ensure that the customer does not experience any disruption of service, we cannot accept liability for disruption of service caused by factors that lie outside of our control.

Basic website amends such as changes to text, images and contact information shall be included as part of each package as stated in the package description. These inclusive amendments are subject to fair usage. If for whatever reason the customer’s use of this clause is excessive then My Trader Website has the right to evaluate the clients spend and amend the amount on their next billing cycle. Requests that fall outside of what is considered to be a basic amend, such as new pages, re-branding or additional functionality will be treated as a bespoke auxiliary service and will be quoted and billed as such.

In the event that a website fault occurs as the result of amendments made by the customer, a request may be made to My Trader Website to rectify the fault and will be quoted and billed based upon our standard agency fees.

Our standard agency fees are £119 per hour..

Duration of contract / Cancellation of Website Services

Website accounts are agreed on the basis of a 12 month rolling commitment unless otherwise specified at point of sale.
All cancellation requests are to be emailed to hellomytraderwebsite.co.uk
Account cancellation will be subject to a 90 day notice period and any balances due within this period will remain payable in full.
Cancellations will not be processed where there is an outstanding balance on an account.
Account cancellation will result in the complete termination of the website and any affiliated services as provided by My Trader Website unless the customer has chosen to implement the website buy-out option as stated below.

Website buy-out option: (Please note that this option is not available to mobile websites). In the instance where the customer wishes to discontinue services with My Trader Website and take over full ownership of the website, My Trader Website are able to transfer both the domain(s) and website files to the customer. The fee for this service shall depend upon the length of time the customer has been in contract with My Trader Website as stated below.

0-6 months – Transfer fee £599
6-12 months – Transfer fee £499
12-24 months – Transfer fee £299
Beyond 24 months – Transfer fee £199

Duration of contract / Cancellation of Marketing Services

All marketing services shall operate on the basis of a 30 day rolling contract.
Requests of account cancellation are to be sent in writing to email address infomytraderwebsite.co.uk and can only be accepted where there are no outstanding balances due on the account and the customer is outside of the minimum term.
Account cancellation will be subject to a 30 day notice period and any balances due within this period will remain payable in full.
Cancellations will not be processed where there is an outstanding balance on an account.
For the avoidance of doubt, the 30 day notice period refers to 90 days prior to any given renewal date. In any instance where a cancellation request is received less than 30 days before any given renewal date, the full renewal balance will remain due.

Suspension of Services

My Trader Website is a trading style of Lead Vault and as such, Lead Vault will reserve the right to suspend any of its services, if the client falls into areas with any of Lead Vaults services, subscriptions or packages. For example; if a Client falls into arrears with Lead Vaults marketing services, and has a website hosting package also with My Trader Website, the hosting service will be suspended until the marketing balance has been settled.

My Trader Website is not responsible and will not be held liable for any disruption of service, directly or indirectly due to an account suspension. A reactivation fee of £50 will be charged to resume any services to the state prior to suspension.

Charges and Payments

The Charges for the Services shall be the amount set out at the point of sale.

All payments to My Trader Website for provision of services will be processed via Pre Authorised Direct Debit. Alternative payment methods are accepted at the sole discretion of My Trader Website and may incur additional processing or administrative fees.

Without prejudice to any other right or remedy that My Trader Website may have, if the Customer fails to pay My Trader Website on the due date My Trader Website may:

(a) charge interest on such sum from the due date for payment at the annual rate of 8% above the base lending rate from time to time of national Westminster Bank, accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment. My Trader Website may claim interest under the Late Payment of Commercial Debts (Interest) Act 1998; and

(b) Suspend all Services until payment has been made in full.

(c) If the customer’s account remains in debt for two consecutive months then a £40 late payment fee will be added to the customer’s outstanding balance (£70 if the outstanding invoice is £1,000 or more).

In the event of non-payment, My Trader Website reserves the right to immediately suspend all services, including website hosting, email services, and access to associated systems, without further notice.

Services will only be restored once all outstanding balances, including any applicable late fees and reactivation charges, have been paid in full.

Payment & Refund Policy

In the event that My Trader Website hasn’t commenced the customer’s order the customer may be entitled to a refund, in part or in full, of the first payment. In the event that My Trader Website has already commenced work, no refund will be due. If My Trader Website agrees to commence work prior to the customer making payment, and decides to cancel after work has already started, the customer will still be liable to pay for the full cost of the agreed package. In either event, refund/cancellation requests for the first payment will only be considered where the request has been made within seven days of the date of entering into this contract (or 7 days of the work starting where no upfront payment has been made). All refund requests should be emailed to hellomytraderwebsite.co.uk.

Governing Law

This contract will be governed exclusively by the laws of the United Kingdom.